Privacy Policy

When we talk about “Personal Information” in this Privacy Policy, we are referring both to Device Information and Booking Information.

A. Device Information

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about individual web pages or travel packages you view, search terms that referred you to the Site, and how you interact with our pages.

We collect Device Information using the following technologies:

• Cookies: Data files placed on your device/computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit https://www.allaboutcookies.org.
• Log files: Track actions occurring on the Site, collecting data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

B. Booking Information

When you submit an inquiry, request an itinerary, or make a booking through the Site or directly with us, we collect specific information necessary to organize your travel. This includes:

• Contact details (full name, email address, phone number, residential address).
• Passport details, nationality, date of birth, and emergency contact details.
• Payment details (billing address and transaction confirmations; note that full credit card details are processed securely by our accredited payment processors and are never stored directly on our servers).
• Travel preferences, trekking/mountaineering experience level, and relevant medical/dietary requirements essential for your safety during expeditions or safaris.

We use the Booking Information that we collect to fulfil and manage travel bookings made through the Site. Specifically, we use this information to:

• Organize, book, and confirm travel services, high-altitude trekking permits, park entry fees, accommodation, and ground transportation.
• Communicate with you regarding your itinerary, pre-expedition preparations, invoices, and booking confirmations.
• Assess health, fitness, and safety requirements suitable for specific high-altitude trekking expeditions or safaris.
• Screen our bookings for potential risk or fraud.
• With your consent, send you updates, travel guides, or news about upcoming expeditions and safaris.

We use the Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our prospective travelers browse and interact with our travel packages).

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To deliver our travel services and ensure safety during high-altitude treks and wilderness safaris, we must share relevant portions of your Personal Information with trusted third parties:

• Local Suppliers & Partners: We share necessary traveler details (such as full names, passport details, dates of birth, and essential dietary/medical needs) with local ground operators, high-altitude mountain guides, national park authorities (for trek permits), hotel/lodge accommodation providers, and local transport providers in our destination countries (e.g., Tanzania, Kenya, Georgia, Argentina, Nepal).
• Service Providers: We share information with third-party vendors who support our business operations, such as website hosting platforms, email communications services, and secure payment handling platforms.
• Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena or legal search warrant, or protect the safety and legal rights of our clients and staff.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

As a provider of international trekking expeditions and wildlife safaris, fulfilling your booking contract inherently requires transferring certain personal data (such as permit applications and hotel reservations) to partners and authorities located outside the UK and European Economic Area (EEA). We take all reasonable steps to ensure that your data remains securely handled and protected in accordance with UK GDPR and EU GDPR standards.

If you are a resident of the UK or European Union, you have specific rights regarding your personal data:

• Right of Access: The right to request copies of the personal information we hold about you.
• Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: The right to request that we erase your personal data, subject to legal and regulatory retention requirements (such as tax and accounting laws).
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

If you would like to exercise any of these rights, please contact us using the contact details below.

When you place a booking or request a detailed travel proposal through the Site, we will retain your Booking Information for our legitimate accounting, legal, and operational records unless and until you ask us to delete this information. Standard tax and accounting requirements in the UK require us to retain financial transaction records for up to 7 years.

We may update this Privacy Policy from time to time in order to reflect operational practices, legal updates, or statutory requirements.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail: